Privacy Policy

Introduction

At thejoanns.com, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from users of our website.

By using our website, you consent to the data practices described in this policy. If you do not agree with the data practices described, you should not use this website.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website along with an updated revision date. We encourage you to check back periodically to stay informed about how we collect, use, and share personal information.

Information We Collect

We only collect information that helps us achieve the purpose set out in this Privacy Policy. We don’t collect or store personal information unless you voluntarily provide it.

Personally Identifiable Information

Personally identifiable information is any information that can individually identify you. We only collect this when you voluntarily submit it. For example, personal information would include:

• Contact details like your email address, phone number, or mailing address
• Payment information like your credit card details
• Demographic information like your age, gender, hometown
• Preference information like your product wishlist or content interests
• Communications like feedback submissions or account registrations

Non-Personal Information

Non-personal information is any information that does not reveal your specific identity. This can include:

• Browser information like IP addresses, operating systems, device types
• Usage information like the pages you visit, the links you click, the features you use
• Analytics information like location data, site traffic data, site response times
• Cookies that track website usage and customize your experience

We may collect non-personal information about your online activities through cookies, web beacons, and other technologies. We use this to improve our website’s performance and enhance your online experience.

You can control the non-personal information we collect through your browser or device settings. For example, you can delete or disable cookies through your web browser settings.

How We Use Information

We only use the information we collect for the purposes outlined in this policy. This includes:

• Providing and improving our website
• Creating and managing user accounts
• Processing affiliate referrals and commissions
• Personalizing content and experiences
• Communicating with users
• Publishing public content
• Analyzing site performance and usage
• Enforcing legal terms and policies

We only process personal information for the purposes for which it was collected. We will obtain your consent before using it for any other purpose.

We use non-personal information in an aggregated, anonymized way that does not directly identify you. For example, we may report generic statistics like traffic sources, usage trends, and demographics.

How We Share Information

We do not sell, trade, rent or otherwise share your personal information with third parties without your consent.

We may share non-personal information publicly, such as website trends and industry benchmarks. This never includes information that could identify you.

We may share personal information with:

• Service providers under contract who help operate our website, process orders, and analyze data. We require these parties to handle your personal information according to this policy.
• Legal and regulatory authorities if required by law. We may disclose personal information to respond to subpoenas, court orders, or legal processes.
• Law enforcement agencies to help detect and prevent fraud, protect public safety, or fulfill other legal requirements.
• An acquiring company if ownership of thejoanns.com changes as a result of a merger, acquisition, or transfer of assets along with this Privacy Policy.

Outside of these exceptions, we will not share your personal information without your explicit consent. If we ever wish to share your personal information in additional ways, we will notify you and give you the option to consent.

Your Rights and Choices

You have certain rights and choices about how we use your personal information. These include:

• Accessing or editing your account information: You can review and edit certain account information by logging into your account.
• Opting out of marketing communications: You can unsubscribe from marketing emails by clicking the “unsubscribe” link they contain. You can opt-out of other forms of marketing by contacting us.
• Deleting your account: You can request to have your account deleted by contacting us.
• Obtaining copies of your information: You can request copies of your personal information we have collected by contacting us.
• Disputing information accuracy: If you believe the personal information we have about you is inaccurate or incomplete, you can notify us to request a correction.
• Filing complaints: If you believe your privacy rights have been violated, you have the right to submit a complaint to us or to your regional data protection authority.

Data Security

We use reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. This includes:

• SSL encryption of sensitive information
• Required login credentials for accessing user accounts
• Access controls for our databases and servers
• Staff training for handling personal information

However, no method of transmitting or storing data over the internet is 100% secure. We cannot guarantee the absolute security of any information you submit to us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

International Data Transfers

Our website servers are located within the United States. If you choose to use our website from regions with laws governing data collection and use that may differ from U.S. law, you consent to transfers of your personal information to the U.S.

Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without permission from a parent or guardian. If you believe your child has submitted personal information to our site, you can contact us to request deletion of their information.

Links to Other Websites

Our website may contain links to websites operated by other companies not covered by this privacy policy, including affiliate links to Amazon and other retailers. We encourage you to review the privacy policies posted on these third-party sites. We are not responsible for the privacy practices of websites that we do not own or control.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices and services. We will indicate the effective date of the revised policy at the top of the document. Significant modifications will be announced through our website homepage.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@thejoanns.com or visit our Contact Us page.